We typically reply within 24–48 business hours. Response times may be longer during holidays or peak seasons.

Yes. If you need help using your product or encounter any issues, feel free to contact us with your order details. Photos or videos are very helpful for faster troubleshooting.

Please provide your order number, product name/model, and a brief description of the issue. Detailed information allows us to assist you more efficiently.

Absolutely. For wholesale, bulk purchasing, or business partnerships, email us at sentrotoy@gmail.com with your requirements.

We provide official instructions, user guides, and tutorial videos on our website and social media channels. If you need additional help, feel free to reach out.

Please contact us immediately with your order number and photos/videos of the issue. Our team will quickly assist with replacements or other solutions.

Yes. If you haven’t received your tracking information or need an update, contact us and we’ll help check the status of your shipment.

Yes, we ship to many countries worldwide. Delivery times depend on your region. Check our Shipping Policy or contact us for specific details.

To request a return or exchange, please refer to our Refund & Exchange Policy. You may also email us at sentrotoy@gmail.com for further assistance.