Privacy Policy

Last updated: October 2026

Welcome to SENTRO Knitting Machine at https://sentroknit.com (“we,” “our,” or “us”).

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and share it, how long we retain it, and the choices and rights available to you when you visit our website, contact us, or purchase products directly from us.

This policy applies to personal information processed through sentroknit.com. When you purchase products through Amazon or another third-party retailer, that retailer's privacy policy also applies to the information it collects and processes.

1. Information We Collect

The information we collect depends on how you interact with our website.

1.1 Information You Provide

You may provide personal information when placing an order, contacting customer support, submitting a form, or subscribing to marketing communications.

Depending on the interaction, this may include:

Contact information: Name, email address, telephone number, and shipping or billing address.
Order information: Products purchased, order number, delivery details, and transaction records.
Payment information: Payment status, transaction references, and related information supplied by our payment providers. Full payment card details are generally processed by the relevant payment provider rather than stored directly by us, depending on the payment method and configuration.
Customer support information: Messages, product questions, warranty or return requests, and photos or videos you voluntarily provide to help us investigate a problem.
Marketing preferences: Your email subscription status and communication preferences.

Please do not include payment card numbers, passwords, or other highly sensitive information in ordinary emails or support messages.

1.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically through our hosting environment, security tools, analytics services, and cookies, where applicable.

This may include:

IP address and approximate location derived from it.
Browser type, device type, operating system, and language settings.
Pages visited, referring URLs, and interactions with website content.
Visit timestamps, session information, and diagnostic data.
Cookie identifiers and similar online identifiers, where applicable.

We use this information for website operation, security, performance monitoring, and analytics, subject to applicable consent requirements.

1.3 Information from Third Parties

We may receive limited information from service providers involved in payments, order fulfillment, fraud prevention, or website analytics.

If you follow an external purchase link to Amazon or another retailer, that third party may collect information about your visit or subsequent activity in accordance with its own privacy practices and applicable settings.

2. How We Use Your Information

We use personal information for the following purposes:

Order processing and fulfillment: To confirm purchases, process payments, arrange delivery, send order updates, and manage returns and refunds.
Customer support: To respond to questions, investigate product issues, provide troubleshooting assistance, and handle warranty claims.
Website operation: To maintain our website, improve usability, diagnose technical problems, and optimize performance.
Security and fraud prevention: To detect suspicious activity, protect accounts and transactions, and maintain the integrity of our services.
Marketing communications: To send promotional emails when permitted by law and, where required, with your consent.
Legal and administrative purposes: To maintain business records, comply with legal obligations, resolve disputes, and establish or defend legal claims.

We will not use your personal information for materially different purposes without providing additional information or obtaining consent where required by law.

3. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing personal information, we rely on one or more of the following:

Contract: Processing necessary to fulfill an order or take steps requested by you before entering into a contract.
Legal obligation: Processing necessary to comply with applicable accounting, tax, consumer protection, or other legal requirements.
Legitimate interests: Processing necessary for legitimate business purposes, such as website security, fraud prevention, service improvement, and handling customer inquiries, where those interests are not overridden by your rights.
Consent: Processing based on your consent, including certain marketing communications and non-essential cookies or tracking technologies where consent is required.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

Enable essential website and shopping-cart functions.
Remember preferences and maintain relevant session information.
Understand website traffic and usage patterns.
Measure marketing or affiliate-link performance, where applicable.
Support security and prevent fraudulent activity.

Managing Cookie Preferences

Strictly necessary technologies may be used where required to operate the website or provide a service you request.

Where required by law, we will seek your consent before using non-essential analytics, advertising, or tracking technologies. You can manage your choices through our cookie preference tool, where available.

You may also manage cookies through your browser settings. Blocking certain cookies may affect some website functions.

Deleting cookies from your browser does not necessarily withdraw or reset all previously recorded consent preferences. Use the website's cookie preference controls where available.

5. How We Share Your Information

We do not sell your personal information for money. We may disclose personal information to third parties when reasonably necessary for the purposes described in this policy.

These recipients may include:

Website hosting and infrastructure providers: To host, maintain, and secure our website.
E-commerce and technical service providers: Including WooCommerce-related services and providers supporting website functionality.
Payment providers: Such as PayPal, Stripe, or other providers actually enabled on our website, to process transactions and prevent fraud.
Shipping and logistics providers: To deliver orders and manage shipment tracking and delivery issues.
Analytics and security providers: Such as Google Analytics or related Google services, if enabled, and other tools used to measure website performance or protect our services.
Email and communications providers: To send transactional emails, respond to inquiries, and manage marketing subscriptions where applicable.
Professional advisers and public authorities: Where disclosure is necessary for legal compliance, dispute resolution, or the protection of our legal rights.

Service providers may process personal information on our behalf or act as independent controllers, depending on the service and applicable law.

We may also disclose information in connection with a business restructuring, transfer, or sale, subject to applicable legal requirements.

We do not authorize service providers acting on our behalf to use personal information for purposes unrelated to their agreed services.

6. Amazon and Other Third-Party Links

Our website may contain links to Amazon and other third-party websites where customers can view or purchase products.

When you click an external link, you leave our website and become subject to the destination website's privacy policy, cookies, and terms.

We do not control how third-party websites collect or use your personal information. Please review their privacy notices before providing information or completing a purchase.

Where applicable, Amazon or another affiliate program may use tracking technologies to attribute purchases or referrals to our website. Such tracking is subject to the relevant program's terms, the third party's privacy practices, and applicable consent requirements.

7. International Data Transfers

Our customers and service providers may be located in different countries. As a result, personal information may be transferred to or processed in countries other than the country in which it was collected.

Where applicable law requires safeguards for international transfers, we will rely on an appropriate legal transfer mechanism, such as an adequacy decision or approved contractual safeguards.

You may contact us for further information about relevant transfer safeguards, subject to applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, meeting legal obligations, resolving disputes, and preventing fraud.

Retention periods depend on the type of information and the reason it was collected. For example:

Order and transaction records: Retained as necessary for order administration, accounting, tax, warranty, and legal requirements.
Customer support records: Retained as necessary to resolve inquiries, manage returns or warranty claims, and maintain relevant service history.
Marketing subscription records: Retained while you remain subscribed or as needed to maintain records of consent, preferences, and unsubscribe requests.
Technical and analytics information: Retained according to the settings and retention policies of the relevant hosting, security, and analytics services.

When personal information is no longer required, we will delete it or anonymize it where appropriate, unless continued retention is required or permitted by law.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, security updates, secure connections, and appropriate safeguards provided by our service providers.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps and provide any notifications required by applicable law.

10. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable exceptions.
Request restriction of certain processing.
Object to certain processing, including processing based on legitimate interests or direct marketing where applicable.
Request a copy of certain personal information in a portable format.
Withdraw consent where processing is based on consent.
Opt out of marketing emails at any time.
Lodge a complaint with the relevant data protection or privacy regulator.

These rights are not absolute and may be subject to legal conditions and exceptions.

To exercise an applicable right, contact us using the details in Section 15. We may need to verify your identity before responding.

We will respond within the timeframe required by applicable law.

Marketing Preferences

You may unsubscribe from promotional emails using the unsubscribe link included in the message or by contacting us.

Even if you opt out of marketing communications, we may still send essential transactional or service-related messages, such as order confirmations, delivery updates, or responses to support requests.

11. Additional Information for UK and European Economic Area Residents

If the UK GDPR, EU GDPR, or related data protection laws apply to our processing of your personal information, you may have additional rights and protections under those laws.

These may include rights of access, rectification, erasure, restriction, objection, data portability, and the right to withdraw consent where applicable.

You may also have the right to lodge a complaint with the relevant supervisory authority, particularly in the country where you live, work, or where an alleged infringement occurred.

Where required, we will provide information about the applicable legal basis for processing, relevant data recipients, retention periods, and international transfer safeguards.

12. Additional Information for California Residents

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business and your personal information, you may have rights to know, access, correct, or delete certain personal information, and to opt out of certain sales or sharing of personal information, subject to legal definitions and exceptions.

We do not sell personal information for money. However, certain advertising or analytics activities may qualify as “sharing” or other regulated processing under applicable California law, depending on the technologies used.

Where required, we will provide appropriate opt-out mechanisms and honor applicable privacy preference signals.

We will not unlawfully discriminate against you for exercising your privacy rights.

To submit a request, contact us using the details in Section 15.

13. Children's Privacy

Our website is intended for a general audience and is not directed at children below the applicable age under relevant privacy laws.

We do not knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required and has not been obtained.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business operations, service providers, legal requirements, or data processing practices.

The revised version will be published on this page with an updated revision date.

Where required by law, we will provide additional notice of material changes or obtain consent before implementing new processing activities that require it.