Warranty Policy

SENTRO knitting machines purchased directly from sentroknit.com are covered by a 12-month limited warranty, starting from the date of delivery.

This warranty covers qualifying manufacturing defects in materials and workmanship under normal household use, subject to the terms below.

1. What This Warranty Covers

This warranty covers manufacturing defects that affect the normal operation of the machine, including:

  • Crank mechanism and internal gears: Manufacturing defects that prevent the crank or internal gears from functioning properly.

  • Needles: Needles that arrive bent, broken, or defective due to a manufacturing fault.

  • Tension system and yarn guide: Manufacturing defects that affect normal yarn feeding or tension control.

  • Row counter: Manufacturing defects affecting the row counter on applicable 48-needle models.

  • Table clamp: Manufacturing defects affecting the table clamp on the upgraded 48-needle model.

All claims are subject to assessment to determine whether the issue is covered by this warranty.

2. What This Warranty Does Not Cover

This warranty does not cover:

  • Damage caused by accidents, drops, improper use, or failure to follow the product instructions, including forcing the crank when the machine is jammed or using unsuitable yarn that causes damage.

  • Normal wear and tear, including wear to consumable or replaceable parts.

  • Cosmetic damage, such as scratches or marks, that does not affect the machine's functionality.

  • Damage caused by unauthorized modifications, improper repairs, or disassembly.

  • Problems resulting from improper maintenance, storage, or handling.

  • Products purchased from third-party sellers or other sales channels. This warranty applies only to qualifying purchases made directly through sentroknit.com.

3. How to Submit a Warranty Claim

If you believe your SENTRO knitting machine has a manufacturing defect covered by this warranty, please contact us at:

Email: sentrotoy@gmail.com

To help us assess the issue, please provide:

  1. Your order number from sentroknit.com.

  2. A brief description of the problem, including when it started and how it affects the machine.

  3. Clear photos or a short video showing the issue.

Our support team aims to respond within 2 business days. We may request additional information if needed to assess your claim.

Please do not return the product unless we have provided return instructions.

4. How We Resolve Warranty Claims

Once we have reviewed your claim and confirmed that the issue is covered by this warranty, we will determine the appropriate solution based on the nature of the defect.

Our preferred approach is to resolve the issue as simply and efficiently as possible:

  1. Replacement parts and guidance: If the issue can be safely resolved at home, we will provide the necessary replacement parts and instructions where appropriate.

  2. Machine replacement: If the defect cannot reasonably be resolved through replacement parts or troubleshooting, we will arrange a replacement machine, subject to availability.

  3. Refund: If a suitable replacement is unavailable or cannot reasonably be provided, we will offer a refund as appropriate under this policy and applicable consumer protection laws.

For confirmed manufacturing defects, we will cover reasonable return shipping costs when we require the defective product to be returned. We will provide return instructions before the product is sent back.

Any remedy under this warranty is subject to applicable consumer protection laws. We will not use this policy to exclude or restrict rights that cannot legally be excluded or restricted.

5. Warranty Eligibility

To help us verify eligibility, please retain your order confirmation or other proof of purchase from sentroknit.com.

The warranty period begins on the date of delivery and lasts for 12 months, subject to applicable law.

This warranty is non-transferable unless otherwise required by applicable law.

6. Your Statutory Consumer Rights

This warranty is provided in addition to your statutory consumer rights. It does not affect any rights or remedies available to you under applicable consumer protection laws.

For information about returns or refunds for reasons other than a warranty claim, including change-of-mind requests, please see our Refund & Return Policy.